Last Updated: 11-11-2025
Thank you for shopping with Emerald Natura Organics. We appreciate your trust and are committed to ensuring a smooth and satisfactory experience. Please read our refund policy carefully to understand how we handle refunds and returns.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The product or service was purchased directly from Emerald Natura Organics.
- A valid proof of purchase (such as an order number, invoice, or receipt) is provided.
- The refund request is submitted within 2 days from the date of purchase.
2. Non-Refundable Items and Services
Please note that certain items and services are not eligible for a refund, including:
- All cold-pressed oils (including groundnut, sesame, coconut, and other edible oils) once opened or used.
- Customized orders or bulk purchases made specifically on request.
3. Refund Process
To initiate a refund, please contact our support team at emeraldnaturaorganics@gmail.com with the following details:
- Full name
- Order number
- Reason for the refund request
- Supporting evidence (if applicable)
Once your request is received, our team will review it and notify you of the approval or rejection within 3 to 4 business days
If approved, the refunded amount will be credited to your original payment method or bank account within 4 to 5 business days from the date of approval.
4. Late or Missing Refunds
If you have not received your refund after 5 business days:
- Check your bank account again.
- Contact your bank or credit card provider, as processing times may vary.
- If you’ve completed these steps and still haven’t received your refund, please reach out to us at emeraldnaturaorganics@gmail.com
5. Exchanges (If Applicable)
We only replace items if they are defective or damaged upon delivery.
To request an exchange, please email us at emeraldnaturaorganics@gmail.com with details of the issue and attach clear photos if possible.
The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.